17 November 2011

Superdrug's Beauty Evening - Bristol Broadmead

I got my first event invitation a couple of weeks ago (well, the first one I could actually attend!) so I was very excited about it. Superdrug were holding beauty evenings around the country, offering freebies and various treatments. I planned to go to the Bristol store, which offered threading, St Tropez tanning and Nivea Christmas stockings.

Getting to the store not long after it begun, there was a small table in the corner with pink champagne, Dove hair conditioner, Guylian chocolates and testers of Britney Spears' Cosmic Radiance perfume. After getting the freebies, I was told to have a look round and if I buy something I get free gift wrapping. "Ooooo."

So, of course, I had a browse and started picking up a few things. Luckily, I realised that I'm just buying stuff for the sake of spending money, which I don't have. I didn't need gift wrapping, as it was all for myself. Then another part of me clicked.... Where was the tanning? Where was the threading? Where were the Christmas stockings?

They didn't exist. The woman who was handing out the freebies looked at me as if:
1. I made all those treatments up, even though the threading area was right next to her.
2. She didn't know what a 'blog' was. No one cared my name was 'on the list', nor did they care I was taking photos.

I drank my champagne, which was the highlight of the evening, and left after 10 minutes of arriving. I was livid.

When I got home, I decided to send a complaint to the PR woman, Heather, who invited me to the event. I wasn't blaming her obviously - a quick search on Twitter and half the people enjoyed it and half didn't. I guess it depends on which store you went to.

Heather was so kind about it, she looked into the issue and found out that due to illness, some people were off sick so there weren't enough people to offer the treatments. Fair enough, but they could have told me that rather than make me feel like I was in the wrong in the store.

Anyway, as an apology (even though the email reply was enough!) Heather very generously sent me a few things (or a 'beauty hamper' as she called it) to make up for it. And wow, did she send me some stuff!

I can't wait to try them all out - I've never owned anything from GOSH or FashionistA, so I'm very excited! The colours look gorgeous, and different to what I own already.

I also received a gift card worth £25 to spend in any Superdrug store! Unfortunately, the MUA Extreme Metallics eyeshadow palette was completely smashed in the package, and was literally EVERYWHERE. I've cleaned it all up now, but RIP to the MUA palette. With the rest of make-up to play with though, I wasn't too fussed about that. I can buy some with my gift card :)

I guess you could say this 'compensation' was a lot more than I was expecting, and I couldn't thank Heather enough for all this. Although my disappointment with the evening still lies, I hope the Bristol store keep a note of my complaint so it doesn't happen again to anyone. Mistakes happen and people learn from them, right?

Expect reviews on the products soon!



Cherry said...

That's such a shame that the event wasn't that good! But at least they were nice about it, and what an apology too!

Zoe said...

Its so nice that they sent you things to make up for it, shows that they care at least! sounds like it would have been a great event if everything had of gone to plan! :/


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